Cancellation Policy.
Information about cancellations, deposits, project pauses and refunds.
Cancelling a project.
Clients may cancel a project at any time by providing written notice. Any work completed up to the cancellation date remains chargeable.
Project deposits.
Deposits are non-refundable as they secure your project within my schedule and cover preparation work carried out before development begins.
Project pauses.
Projects delayed for extended periods due to missing content or communication may be paused and rescheduled depending on current availability.
Refund policy.
Refunds are not available for completed work or work already carried out. Partial refunds may be considered only where appropriate and at my discretion.
Ongoing support.
Where an ongoing support agreement is cancelled, future maintenance, updates and technical support will end from the agreed cancellation date.
Questions about cancellations?
If you have any questions about this policy before starting your project, please get in touch and I'd be happy to help.